Co-Managed IT Services

Strategic IT depth without adding full-time headcount.

Overloaded IT teams gain capacity through proactive standards that reduce issues by up to 90% in just 90 days.

Recurring tickets become preventable work with 500+ best practices and continuous environment audits.

Unclear IT direction becomes a documented roadmap led by Fractional CIO guidance and budgeting.

Cybersecurity gaps are prioritized with layered controls, 24×7 SOC monitoring, and risk-based planning.

Slow support improves with calls answered in under 1 minute and 70% first-touch resolution.

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Clients That Trust Thriveon

What Stronger IT Leadership Makes Possible

See how disciplined planning, support, and cybersecurity help teams work with more confidence.

Thriveon is one of the best things that happened to us this year. We started out retaining their services to obtain a more reliable and effective data backup solution, but their services to us evolved into a partnership where they are providing not only backup, but also disaster recovery, enhanced security, regular system and hardware monitoring and maintenance, and day-to-day speedy, reliable, professional and knowledgeable support services for all our IT needs (which Thriveon offers through their unlimited support program). Thriveon encourages support requests from all our staff members, for all of our IT questions, big or small, including questions regarding Microsoft Office and our other applications and software programs. Their engineers are friendly and really approachable.

Steve Franta

Managing Partner, The Legal Professionals

Thriveon has provided the strategic planning and foresight that had been lacking in our IT environment. Our IT investments have transformed from reactive to proactive, putting us on the right track to improve our infrastructure, reduce our downtime and plan for future improvements. They’ve been an invaluable business partner and resource.

Liza Kukla

Controller, Schell's

Thriveon helped us replace a struggling IT setup with a clear technology strategy that improved efficiency, strengthened security, reduced unnecessary costs, and gave us the confidence to scale our construction business more effectively.

Ben Stealy

Operations, Horwitz

Thriveon truly focuses on the customer service side of the business. They impress us often with their support. And Thriveon is the first IT company that we found would prevent problems before they happen, rather than react to them after they happened.

John K.

GM, Kozy Heat Fireplaces

Thriveon has been working with us and guiding us along the way…We enjoy having more than a client-vendor relationship. We view it as a partnership. We rely on Thriveon heavily, and they’ve always been there for us. Their support for us has been unwavering.

Kevin Sellheim

CEO and Administrator, Sleepy Eye Medical Center

Thriveon has been an outstanding business alliance for our company. At certain times, we are high maintenance. It is wonderful to know that no matter what our demand, they are always there to help. In our industry, managing data and compliance are the cornerstone to ensuring privacy for our clients. Their reliability and dedication to network management lets us know we are protected. This has led to not only improvements in productivity but also peace of mind.

Dale Carlson

Managing Partner, Carlson Highland

I have to say that in the course of our relationship, I have always felt that we were in good hands. I sensed a competency and a capacity we hadn’t had before from the get-go.

DOD Manufacturer

Since partnering with Thriveon, we’ve experienced a significant improvement in our IT operations. Their team’s expertise, responsiveness and professionalism have helped us overcome complex challenges and optimize our IT environment for better performance and reliability. We highly recommend Thriveon to any business seeking to enhance their IT infrastructure and capabilities.

Angel C. Mason

Director of Resources, Special Operations Warrior Foundation

With the change to the modern workplace, we can now access our files from any location at any time with just an internet connection. Our documents are at our fingertips whether working from home, at a client site or sitting in an airport.

Ann Bolin

Director of Accounting and Administration, Blue Rose Capital Advisors

Real IT Team Support With Measurable Business Impact

Fractional CIO Rectifies SOC II Security and Compliance Measures

Distribution Company Reduces IT Costs, Modernizes Systems and Moves Beyond Reactive IT

Fractional CIO Builds Stronger Field-to-Office Alert System for Logistics Firm

Fractional CIO Modernizes an IT Infrastructure and Secures a Financial Consulting Firm from an Attack

Fractional CIO Reduces IT Costs by $200K for Consulting Firm

Law Firm Replaces Internal IT with Fractional CIO to Modernize IT Environment

Co-Managed IT Support Built Around Your Team

Strategic support for internal IT teams

Fractional CIO

Executive Clarity for IT Decisions

Your internal team gains access to Fractional CIO leadership that connects IT decisions to business goals, budgets, risk, and growth plans. Thriveon helps document the technology roadmap, prioritize initiatives, and create executive visibility into what IT is doing and why it matters.

This gives leadership clearer direction while helping internal IT move beyond daily troubleshooting toward measurable business outcomes.

Proactive Standards

Enjoy Fewer Recurring Issues

Proactive IT management identifies recurring issues before they become productivity problems. Thriveon evaluates your environment against 500+ best practices across systems, applications, identity, networks, and security, then helps close the gaps through documented standards and continuous improvement.

This structure reduces avoidable tickets, improves reliability, and gives your internal team a cleaner operating model.

Escalation Support

See Urgent Issues Addressed Faster

When your team needs deeper technical support, Thriveon provides escalation help for complex infrastructure, endpoint, cloud, and user issues. Support processes include clear ownership, documentation, and access to experienced engineers who can help resolve problems without pulling your team away from strategic work.

With support calls answered in under 1 minute and 70% first-touch resolution, users get faster help.

Cybersecurity

Build a Stronger Security Posture

Cybersecurity is integrated into the co-managed model so risk reduction is not treated as a separate project. Thriveon supports layered security, endpoint protection, monitoring, vulnerability management, security awareness training, backup strategy, and compliance alignment based on your business requirements.

Your internal team gains structure, evidence, and practical guidance for improving security posture over time.

Project Support

Execute Projects with Greater Accountability

Technology projects need disciplined planning, not just technical execution. Thriveon supports co-managed clients with statements of work, defined success metrics, weekly status tracking, vendor coordination, risk identification, implementation support, and post-project documentation.

This helps your internal team deliver migrations, upgrades, security initiatives, and application rollouts with less disruption and clearer accountability.

Vendor Management

Cleaner IT Operations

Co-managed IT includes documentation and vendor oversight that reduce dependency on individual knowledge and scattered communications. Thriveon helps organize information around networks, applications, access, warranties, lifecycle needs, licensing, and vendor relationships.

Better documentation and vendor coordination help your team respond faster, reduce waste, and make smarter decisions about technology spend.

Our Elite Partners

Proven Results for Overextended IT Teams

98%

Client Satisfaction Rate

4 wk

Avg Onboarding Time

6 min

Avg Response Time

Extend Your IT Team Without the Overhead

Co-managed IT services give your internal IT team the strategic leadership, technical depth, and operational discipline needed to keep pace with business demands. Instead of replacing your staff, Thriveon augments them with Fractional CIO guidance, cybersecurity expertise, proactive management, escalation support, documentation, and project execution.

Your team keeps its institutional knowledge while gaining a structured process built around 500+ best practices. That means recurring issues are identified, standards are documented, priorities are clarified, and technology decisions are connected to business goals. The result is stronger IT performance, better visibility for leadership, and less pressure on internal staff.

Close Gaps Without Losing Internal Control

Internal IT teams often carry too much with too little time: user support, cybersecurity, infrastructure, projects, vendors, compliance, and executive requests. Co-managed IT creates shared accountability so priorities do not get lost in the daily ticket queue.

Fractional CIO leadership for roadmap, budget, and board-level visibility
Escalation support for complex technical issues and urgent needs
Standards-based audits across infrastructure, endpoints, applications, and security
Layered cybersecurity controls, monitoring, training, and risk reduction planning
Project management with clear scope, status tracking, and measurable outcomes
Vendor coordination to reduce duplication, waste, and communication gaps

Turn Daily IT Work Into Strategic Progress

Co-managed IT works best when your business needs more than extra hands. Thriveon brings a planning-first model that helps your internal IT team shift from reactive support to measurable improvement. Technology spend, lifecycle planning, applications, security, and infrastructure are reviewed through the lens of business outcomes.

This approach helps leadership understand what should be fixed now, what should be planned next, and where technology investments can reduce risk or increase efficiency. For mid-sized organizations in construction, manufacturing, legal, and other operationally complex industries, that clarity helps IT become a stronger contributor to growth.

Strengthen Your Internal IT Team

Gain strategic clarity, stronger support, and a cleaner IT roadmap.

Awards & Certifications

Explore Related IT Services

Frequently Asked Questions

What exactly is included with co-managed IT services?

With co-managed IT services, your internal team is supported by executive-level leadership, cybersecurity experts, and technical specialists. You gain a documented IT roadmap, proactive management aligned to 500+ best practices, escalation support for complex issues, and robust project delivery. This approach lets your IT staff keep control of day-to-day operations while accessing resources, standards, and expertise that prevent recurring issues and ensure technology aligns with business goals.

What are the main benefits of co-managed IT services for my company?

Co-managed IT services with Thriveon can help you reduce IT issues by up to 90%, regain control over costs, and improve operational efficiency. You benefit from:

Strategic Fractional CIO guidance and executive-level planning
Layered cybersecurity and compliance support
Faster incident response with support calls answered in under 1 minute
Clear documentation and proactive standards that free your staff to focus on business goals

How does the co-managed IT services process work with my internal team?

Your team and the co-managed provider work together in a partnership. You retain institutional knowledge and control, while gaining a structured process that includes proactive audits, standards alignment, and joint planning. Regular meetings keep technology strategy aligned with your business objectives, and support is available for escalation, project management, documentation, and ongoing optimization.

How is pricing structured for co-managed IT services and what does the onboarding timeline look like?

Pricing is typically based on the number of computer users, using a cost-plus model that often results in lower total IT spend compared to expanding internal staffing and tools. The onboarding process is structured for transparency and minimal disruption, with most transitions completed in weeks, not months. You can expect clear roadmaps, pre-approved project scopes, and a dedicated project manager to guide your team through each phase.

What makes this co-managed IT services approach different from other providers?

This co-managed IT services model combines Fractional CIO leadership, proactive management based on 500+ best practices, and industry-specific expertise for construction, manufacturing, and legal. Instead of just offering help desk support, you gain executive-level IT strategy, measurable outcomes, and a standards-driven process proven to reduce recurring issues and costs. The focus is on long-term business value, compliance readiness, and integrating IT as a true strategic asset.