IT Network Support Services

Network support that prevents recurring IT issues

Stop recurring network issues with audits aligned to 500+ best practices.

Reduce disruption with support answered in under 1 minute and 70% first-touch resolution.

Control IT spend with lifecycle planning that helps many clients reduce costs by up to 20%.

Improve security with 24×7 monitoring, patching, and documented network controls.

Support growth with network roadmaps guided by Fractional CIO leadership.

Request a Quote for our IT Network Support Services

Our Clients

Network Support Leaders Can Trust

See how responsive, proactive IT guidance improves daily operations.

Since partnering with Thriveon, we’ve experienced a significant improvement in our IT operations. Their team’s expertise, responsiveness and professionalism have helped us overcome complex challenges and optimize our IT environment for better performance and reliability. We highly recommend Thriveon to any business seeking to enhance their IT infrastructure and capabilities.

Angel C. Mason

Director of Resources, Special Operations Warrior Foundation

With the change to the modern workplace, we can now access our files from any location at any time with just an internet connection. Our documents are at our fingertips whether working from home, at a client site or sitting in an airport.

Ann Bolin

Director of Accounting and Administration, Blue Rose Capital Advisors

I have to say that in the course of our relationship, I have always felt that we were in good hands. I sensed a competency and a capacity we hadn’t had before from the get-go.

DOD Manufacturer

Thriveon truly focuses on the customer service side of the business. They impress us often with their support. And Thriveon is the first IT company that we found would prevent problems before they happen, rather than react to them after they happened.

John K.

GM, Kozy Heat Fireplaces

Thriveon is one of the best things that happened to us this year. We started out retaining their services to obtain a more reliable and effective data backup solution, but their services to us evolved into a partnership where they are providing not only backup, but also disaster recovery, enhanced security, regular system and hardware monitoring and maintenance, and day-to-day speedy, reliable, professional and knowledgeable support services for all our IT needs (which Thriveon offers through their unlimited support program). Thriveon encourages support requests from all our staff members, for all of our IT questions, big or small, including questions regarding Microsoft Office and our other applications and software programs. Their engineers are friendly and really approachable.

Steve Franta

Managing Partner, The Legal Professionals

Thriveon helped us replace a struggling IT setup with a clear technology strategy that improved efficiency, strengthened security, reduced unnecessary costs, and gave us the confidence to scale our construction business more effectively.

Ben Stealy

Operations, Horwitz

Thriveon has provided the strategic planning and foresight that had been lacking in our IT environment. Our IT investments have transformed from reactive to proactive, putting us on the right track to improve our infrastructure, reduce our downtime and plan for future improvements. They’ve been an invaluable business partner and resource.

Liza Kukla

Controller, Schell's

Thriveon has been an outstanding business alliance for our company. At certain times, we are high maintenance. It is wonderful to know that no matter what our demand, they are always there to help. In our industry, managing data and compliance are the cornerstone to ensuring privacy for our clients. Their reliability and dedication to network management lets us know we are protected. This has led to not only improvements in productivity but also peace of mind.

Dale Carlson

Managing Partner, Carlson Highland

Thriveon has been working with us and guiding us along the way…We enjoy having more than a client-vendor relationship. We view it as a partnership. We rely on Thriveon heavily, and they’ve always been there for us. Their support for us has been unwavering.

Kevin Sellheim

CEO and Administrator, Sleepy Eye Medical Center

How Proactive Network Support Reduced IT Disruption

Fractional CIO Rectifies SOC II Security and Compliance Measures

Distribution Company Reduces IT Costs, Modernizes Systems and Moves Beyond Reactive IT

Fractional CIO Builds Stronger Field-to-Office Alert System for Logistics Firm

Fractional CIO Modernizes an IT Infrastructure and Secures a Financial Consulting Firm from an Attack

Fractional CIO Reduces IT Costs by $200K for Consulting Firm

Law Firm Replaces Internal IT with Fractional CIO to Modernize IT Environment

What Strategic Network Support Includes

Proactive network management solutions

Network Audits

Find gaps before they grow

Your network is reviewed against documented best practices across firewalls, switches, wireless, servers, access controls, and connected systems. Thriveon identifies configuration gaps, recurring failure points, aging equipment, and areas where standards are not being followed.

The outcome is a practical improvement plan that reduces support noise, strengthens reliability, and gives leaders clear visibility into what needs attention now versus what belongs in the roadmap.

Monitoring

Resolve issues faster

Continuous monitoring helps detect performance, capacity, and availability issues before they disrupt users. Thriveon manages alerts, investigates root causes, and addresses patterns instead of only closing individual tickets.

This approach supports more consistent uptime, fewer recurring disruptions, and faster resolution when issues do occur. It also gives your leadership team better insight into how the network is performing and where future investment may be needed.

Security Controls

Reduce network risk

Network security is built into daily management, not treated as a separate add-on. Thriveon supports firewall management, endpoint protection alignment, patching, access control reviews, encryption planning, vulnerability management, and 24×7 security monitoring where appropriate.

The goal is to reduce risk, support compliance readiness, and protect business continuity while keeping security decisions aligned with operational needs and budget realities.

Documentation

Keep knowledge organized

Reliable support depends on accurate documentation. Thriveon maintains detailed records for WAN, LAN, remote access, passwords, applications, virtualization, firmware, hardware, and service warranties so issues can be resolved with less guesswork.

Documentation also improves audit readiness, simplifies onboarding for new systems, and helps your organization avoid knowledge gaps when internal staff changes or network projects move from implementation to long-term support.

Lifecycle Planning

Plan upgrades with clarity

Network investments are planned through a business lens. Thriveon evaluates hardware age, warranty status, software versions, security requirements, performance needs, and growth plans to build practical lifecycle recommendations.

This gives your leadership team a clearer budget, fewer surprise expenses, and better timing for upgrades. It also helps avoid overbuying, duplicate tools, and reactive purchases that do not support long-term business goals.

Network Projects

Deliver changes predictably

When network changes require projects, Thriveon brings structure to design, implementation, communication, vendor coordination, and documentation. This includes LAN, WAN, wireless upgrades, hardware refreshes, cloud connectivity, and security deployments.

Each project is guided by defined scope, success metrics, risk tracking, and transition planning so the work supports business outcomes and does not create new support problems after launch.

Our Elite Partners

Measured Network Support Outcomes That Matter

6 Min

Average Response Time

60 Min

On-Site Support Timeframe

70%

First-Call Resolution Rate

Network Support Built Around Business Continuity

Network problems are rarely just technical issues. Slow connections, unreliable wireless, aging hardware, and unclear ownership create downtime, lost productivity, and unnecessary risk across the business.

Thriveon approaches network support as part of a larger technology strategy. Your firewalls, switches, wireless, servers, Microsoft environments, endpoints, and remote access are reviewed against documented standards, then managed through continual audits, monitoring, patching, documentation, and lifecycle planning.

The result is a network environment that is easier to support, easier to secure, and better aligned with how your teams actually work.

Prevent Network Issues Before They Slow Work Down

Proactive IT management means problems are identified and resolved before they become business disruptions. Thriveon applies standards-based reviews, ongoing monitoring, and disciplined documentation to improve network reliability and reduce repeat issues.

Firewall, switch, wireless, and server environment reviews
Patch management and after-hours maintenance planning
Remote access and identity alignment for secure productivity
Network documentation for faster troubleshooting and audit readiness
Lifecycle planning for hardware, warranties, firmware, and versions

This structure helps leaders move from reactive support cycles to predictable network performance.

Strategic Guidance for Smarter Network Decisions

A reliable network needs more than technical fixes. It needs executive visibility, clear budgets, security alignment, and a plan that supports growth.

Thriveon integrates network support with Fractional CIO guidance, cybersecurity controls, vendor coordination, and project planning. That means network upgrades, wireless improvements, connectivity decisions, and infrastructure investments are tied to business priorities instead of isolated technical requests.

For mid-sized organizations, this creates a more practical path to scaling operations, improving employee experience, reducing unnecessary spend, and making technology decisions with confidence.

Get a Clear Network Support Plan

Gain clarity on risk, cost, and network performance priorities.

Awards & Certifications

Explore Strategic IT Services

Frequently Asked Questions

What is included with it network support services for my business?

It network support services provide a comprehensive solution covering network audits, security monitoring, proactive maintenance, and documentation. Your entire environment, including firewalls, switches, wireless, servers, Microsoft 365, and remote access, is reviewed against 500+ best practices and managed through ongoing monitoring, patching, and lifecycle planning. This approach eliminates recurring network issues, reduces security risks, and ensures your network operates reliably to support everyday business needs.

What business outcomes can I expect from it network support services?

By leveraging it network support services, you can expect:

Up to a 90% reduction in recurring IT issues and support tickets
Greater network uptime and fewer business disruptions
Significant cost savings, many clients reduce IT spend by up to 20%
Improved compliance and faster audit readiness through documentation
Executive-level visibility and planning aligned with your business goals

How is proactive management different from traditional network support?

Proactive management addresses issues before they turn into business disruptions, rather than just responding when something breaks. Your network is continually audited, monitored, and aligned to documented standards, with regular after-hours patching, risk assessments, and lifecycle planning. This reduces downtime, prevents recurring problems, and gives you predictable network performance instead of reactive, unpredictable support cycles.

How is pricing for network support determined and what does onboarding look like?

Pricing is typically based on the number of computer users and the specific needs of your environment, often resulting in lower overall IT spend compared to maintaining internal teams and multiple vendors. Onboarding begins with a structured audit of your network infrastructure, followed by alignment to best practices, documentation, and a rollout of monitoring and support tools. The transition is carefully managed to minimize disruption and ensure immediate improvements in network reliability and security.

What makes this approach to it network support services different from typical providers?

This approach combines executive-level strategy, proactive management, and deep industry expertise, especially in construction, manufacturing, and legal. You benefit from a Fractional CIO who develops a custom IT roadmap, annual budgets, and participates in your leadership meetings, ensuring technology directly supports your growth and compliance needs. Continuous audits, 24×7 security monitoring, and a 98% client satisfaction rate set this service apart from providers who only offer break/fix or reactive support.