Teams Phones and Conferencing

Unified Teams calling aligned to your business

Reduce call disruption with Teams Phone planning backed by 500+ best practices.

Control telecom spend through licensing oversight that has cut IT costs by up to 20%.

Simplify support with one IT partner and a 70% first-touch resolution rate.

Support hybrid work with Microsoft Teams and client satisfaction above 98%.

Prevent recurring issues through continual audits that reduce IT risks by over 90%.

Request a Quote for our Teams Phones and Conferencing

Our Clients

Communication Technology That Supports Real Work

See how strategic IT guidance helps teams collaborate with less friction.

With the change to the modern workplace, we can now access our files from any location at any time with just an internet connection. Our documents are at our fingertips whether working from home, at a client site or sitting in an airport.

Ann Bolin

Director of Accounting and Administration, Blue Rose Capital Advisors

Thriveon truly focuses on the customer service side of the business. They impress us often with their support. And Thriveon is the first IT company that we found would prevent problems before they happen, rather than react to them after they happened.

John K.

GM, Kozy Heat Fireplaces

Thriveon has been an outstanding business alliance for our company. At certain times, we are high maintenance. It is wonderful to know that no matter what our demand, they are always there to help. In our industry, managing data and compliance are the cornerstone to ensuring privacy for our clients. Their reliability and dedication to network management lets us know we are protected. This has led to not only improvements in productivity but also peace of mind.

Dale Carlson

Managing Partner, Carlson Highland

Thriveon is one of the best things that happened to us this year. We started out retaining their services to obtain a more reliable and effective data backup solution, but their services to us evolved into a partnership where they are providing not only backup, but also disaster recovery, enhanced security, regular system and hardware monitoring and maintenance, and day-to-day speedy, reliable, professional and knowledgeable support services for all our IT needs (which Thriveon offers through their unlimited support program). Thriveon encourages support requests from all our staff members, for all of our IT questions, big or small, including questions regarding Microsoft Office and our other applications and software programs. Their engineers are friendly and really approachable.

Steve Franta

Managing Partner, The Legal Professionals

Since partnering with Thriveon, we’ve experienced a significant improvement in our IT operations. Their team’s expertise, responsiveness and professionalism have helped us overcome complex challenges and optimize our IT environment for better performance and reliability. We highly recommend Thriveon to any business seeking to enhance their IT infrastructure and capabilities.

Angel C. Mason

Director of Resources, Special Operations Warrior Foundation

Thriveon has been working with us and guiding us along the way…We enjoy having more than a client-vendor relationship. We view it as a partnership. We rely on Thriveon heavily, and they’ve always been there for us. Their support for us has been unwavering.

Kevin Sellheim

CEO and Administrator, Sleepy Eye Medical Center

Thriveon has provided the strategic planning and foresight that had been lacking in our IT environment. Our IT investments have transformed from reactive to proactive, putting us on the right track to improve our infrastructure, reduce our downtime and plan for future improvements. They’ve been an invaluable business partner and resource.

Liza Kukla

Controller, Schell's

Thriveon helped us replace a struggling IT setup with a clear technology strategy that improved efficiency, strengthened security, reduced unnecessary costs, and gave us the confidence to scale our construction business more effectively.

Ben Stealy

Operations, Horwitz

I have to say that in the course of our relationship, I have always felt that we were in good hands. I sensed a competency and a capacity we hadn’t had before from the get-go.

DOD Manufacturer

How Modern Calling Improves Daily Collaboration

Fractional CIO Rectifies SOC II Security and Compliance Measures

Distribution Company Reduces IT Costs, Modernizes Systems and Moves Beyond Reactive IT

Fractional CIO Builds Stronger Field-to-Office Alert System for Logistics Firm

Fractional CIO Modernizes an IT Infrastructure and Secures a Financial Consulting Firm from an Attack

Fractional CIO Reduces IT Costs by $200K for Consulting Firm

Law Firm Replaces Internal IT with Fractional CIO to Modernize IT Environment

Teams Phone Services Built for Reliable Communication

Calling, conferencing, adoption, and ongoing support

Readiness Planning

Align calling before rollout

Thriveon evaluates your current phone environment, Microsoft 365 setup, network readiness, licensing, security requirements, and user workflows before recommending a Teams Phone path.

This planning reduces avoidable disruption by identifying call routing needs, conferencing expectations, shared device requirements, and support ownership early. Leadership gains a clear implementation path tied to business priorities, not a disconnected telecom upgrade.

Calling Configuration

Choose the right call path

Teams Phone can be configured through Microsoft calling plans, operator connect, or direct routing depending on your environment, cost goals, and technical requirements.

Thriveon helps compare options, coordinate carriers and vendors, and document the calling structure so users, administrators, and support teams know how the system should work. This creates a more predictable calling experience and reduces confusion when issues need resolution.

Conferencing Setup

Improve every meeting

Reliable conferencing depends on more than turning on a meeting feature. Thriveon reviews meeting policies, audio conferencing needs, room devices, identity controls, and network performance to support consistent collaboration.

The goal is to make meetings easier for employees and outside participants while keeping administration manageable. Clear standards help reduce meeting friction, improve adoption, and support hybrid work without adding unnecessary complexity.

Device Standards

Standardize user devices

Phones, headsets, conference room equipment, and shared area devices need to match how teams work. Thriveon helps standardize device selection, provisioning, lifecycle planning, and documentation.

This keeps equipment choices aligned with business needs, reduces one-off purchases, and simplifies support. Employees get tools that are easier to use, while leadership gains better visibility into hardware spend, replacement timing, and operational consistency.

User Enablement

Increase employee adoption

User adoption is often the difference between a successful Teams Phone rollout and another underused platform. Thriveon supports training, communication planning, and help desk readiness so employees understand how to place calls, manage voicemail, join meetings, and work across devices.

This practical enablement reduces avoidable tickets, improves confidence, and helps your organization capture the value of Microsoft Teams as a daily communication hub.

Ongoing Management

Keep performance aligned

After deployment, Thriveon continues to support Teams Phones and Conferencing through proactive management, documentation, support escalation, and continual improvement.

Environments are reviewed against standards-based practices so recurring issues can be reduced before they impact productivity. With integrated cybersecurity, help desk, and Fractional CIO guidance, communication technology stays aligned with business growth, budgeting, and operational needs.

Our Elite Partners

Measured Impact From Proactive Collaboration IT

20%

IT Cost Reduction

90%

IT Ticket Reduction

98%

Client Satisfaction Score

Make Teams Calling a Business Advantage

Teams Phones and Conferencing should do more than replace desk phones. It should make communication easier to manage, easier to secure, and easier for employees to use from the office, jobsite, plant floor, courtroom, or home.

Thriveon helps align Microsoft Teams calling, conferencing, devices, licensing, network readiness, and user adoption with the way your organization actually works. The result is a more consistent communications experience that reduces vendor sprawl, improves meeting reliability, and gives leadership clearer visibility into technology spend and performance.

With Fractional CIO guidance and proactive IT management, Teams becomes part of a broader roadmap instead of another disconnected tool.

Plan the Details Before They Become Disruptions

A successful Teams Phone deployment depends on planning, standards, and adoption. Thriveon helps remove the gaps that often cause poor call quality, confusing licensing, inconsistent devices, and frustrated users.

Readiness review for Microsoft 365, identity, network, and security requirements
Calling plan, direct routing, and conferencing guidance aligned to business needs
Device and headset planning for offices, shared spaces, and mobile workers
User training and change management to improve adoption and reduce tickets
Ongoing support, documentation, and continual audits against 500+ best practices

This approach helps your organization move from reactive communication fixes to a stable, scalable collaboration platform.

Unify Communication Without Adding Complexity

Disconnected phone systems create hidden costs: separate vendors, duplicate licenses, outdated hardware, and unclear ownership when issues occur. Teams Phones and Conferencing simplifies communication by bringing calling, meetings, chat, and collaboration into a more unified Microsoft experience.

Thriveon brings the executive-level oversight needed to evaluate total cost, reduce unnecessary tools, and coordinate implementation across users, locations, vendors, and security requirements. Support does not stop after deployment. Proactive monitoring, documentation, and help desk alignment help keep the system performing as business needs change.

Your leadership team gains a practical communication strategy that supports productivity, security, and long-term growth.

Plan Your Teams Phone Strategy

Get a clearer path to reliable calling, meetings, and collaboration.

Awards & Certifications

Explore Connected Microsoft and IT Services

Frequently Asked Questions

What does teams phones and conferencing include for my organization?

You receive a unified solution covering Microsoft Teams calling, conferencing, device planning, licensing management, and user training. This service addresses readiness across Microsoft 365, network, security, and device needs to ensure seamless communication from any location, office, jobsite, or remote. Ongoing support, continual audits against 500+ best practices, and documentation are included to keep your communications platform reliable and secure.

How can teams phones and conferencing improve operational efficiency and cost control?

This service streamlines your communications by eliminating separate phone systems and vendors. You gain:

Clearer visibility into technology spend, with licensing oversight that can reduce IT costs by up to 20%.
Consistent, reliable calling and meetings that decrease disruptions and support hybrid work.
Fewer recurring issues, saving over 250 hours and $800 per employee annually through proactive management.

What is the process for migrating to teams phones and conferencing?

The migration starts with a thorough readiness review of your Microsoft 365 environment, identity, network, and security requirements. You receive a tailored deployment plan that aligns calling, routing, devices, and user adoption with your business needs. The process includes device and headset planning, training for employees, and ongoing support with continual audits to ensure a smooth transition and long-term success.

How long does it take to implement and what are the costs?

Implementation timelines depend on your current systems, number of users, and complexity of requirements, but most mid-sized organizations achieve full deployment within a few weeks to a couple of months. Costs are based on a transparent, cost-plus pricing model tied to the number of computer users, often resulting in lower overall spend compared to managing telecom and IT separately. You receive a clear project scope, roadmap, and budget before work begins, helping you avoid surprises and control total cost of ownership.

Why choose this approach over a traditional phone or telecom provider?

This approach treats communication as part of a broader IT and business strategy, not a standalone utility. You benefit from executive-level guidance, Fractional CIO involvement, and proactive IT management that aligns Teams with your business goals. Continual audits, integration with cybersecurity, and outcome-driven project management help you achieve measurable improvements in uptime, compliance, and user satisfaction, with client-reported satisfaction rates above 98% and a 90% reduction in recurring IT issues.