VoIP and Unified Communications Services

Connected communications aligned to business goals.

Replace fragmented calling tools with aligned VoIP planning backed by 500+ IT best practices.

Reduce communication interruptions through proactive management that cuts IT issues by up to 90%.

Improve user support with a line answered in under 1 minute and 70% first-touch resolution.

Control voice and collaboration costs with licensing oversight that helps many clients cut IT spend.

Support hybrid teams with secure calling and collaboration aligned to Microsoft 365 and business needs.

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Our Clients

Trusted for Practical, Business-Aligned IT

See how strategic technology leadership helps organizations improve performance and reduce friction.

Thriveon is one of the best things that happened to us this year. We started out retaining their services to obtain a more reliable and effective data backup solution, but their services to us evolved into a partnership where they are providing not only backup, but also disaster recovery, enhanced security, regular system and hardware monitoring and maintenance, and day-to-day speedy, reliable, professional and knowledgeable support services for all our IT needs (which Thriveon offers through their unlimited support program). Thriveon encourages support requests from all our staff members, for all of our IT questions, big or small, including questions regarding Microsoft Office and our other applications and software programs. Their engineers are friendly and really approachable.

Steve Franta

Managing Partner, The Legal Professionals

Since partnering with Thriveon, we’ve experienced a significant improvement in our IT operations. Their team’s expertise, responsiveness and professionalism have helped us overcome complex challenges and optimize our IT environment for better performance and reliability. We highly recommend Thriveon to any business seeking to enhance their IT infrastructure and capabilities.

Angel C. Mason

Director of Resources, Special Operations Warrior Foundation

Thriveon has provided the strategic planning and foresight that had been lacking in our IT environment. Our IT investments have transformed from reactive to proactive, putting us on the right track to improve our infrastructure, reduce our downtime and plan for future improvements. They’ve been an invaluable business partner and resource.

Liza Kukla

Controller, Schell's

I have to say that in the course of our relationship, I have always felt that we were in good hands. I sensed a competency and a capacity we hadn’t had before from the get-go.

DOD Manufacturer

Thriveon helped us replace a struggling IT setup with a clear technology strategy that improved efficiency, strengthened security, reduced unnecessary costs, and gave us the confidence to scale our construction business more effectively.

Ben Stealy

Operations, Horwitz

With the change to the modern workplace, we can now access our files from any location at any time with just an internet connection. Our documents are at our fingertips whether working from home, at a client site or sitting in an airport.

Ann Bolin

Director of Accounting and Administration, Blue Rose Capital Advisors

Thriveon has been working with us and guiding us along the way…We enjoy having more than a client-vendor relationship. We view it as a partnership. We rely on Thriveon heavily, and they’ve always been there for us. Their support for us has been unwavering.

Kevin Sellheim

CEO and Administrator, Sleepy Eye Medical Center

Thriveon has been an outstanding business alliance for our company. At certain times, we are high maintenance. It is wonderful to know that no matter what our demand, they are always there to help. In our industry, managing data and compliance are the cornerstone to ensuring privacy for our clients. Their reliability and dedication to network management lets us know we are protected. This has led to not only improvements in productivity but also peace of mind.

Dale Carlson

Managing Partner, Carlson Highland

Thriveon truly focuses on the customer service side of the business. They impress us often with their support. And Thriveon is the first IT company that we found would prevent problems before they happen, rather than react to them after they happened.

John K.

GM, Kozy Heat Fireplaces

Communication Results From Strategic IT Alignment

Fractional CIO Rectifies SOC II Security and Compliance Measures

Distribution Company Reduces IT Costs, Modernizes Systems and Moves Beyond Reactive IT

Fractional CIO Builds Stronger Field-to-Office Alert System for Logistics Firm

Fractional CIO Modernizes an IT Infrastructure and Secures a Financial Consulting Firm from an Attack

Fractional CIO Reduces IT Costs by $200K for Consulting Firm

Law Firm Replaces Internal IT with Fractional CIO to Modernize IT Environment

What Strategic VoIP and Unified Communications Include

Connected voice and collaboration planning

VoIP Strategy

Plan Voice Around Workflows

VoIP planning starts with understanding your users, locations, call flows, collaboration habits, and business goals. Thriveon evaluates whether your current voice system supports productivity or creates friction through missed calls, poor routing, unclear ownership, or inconsistent access.

The result is a practical communications roadmap that aligns phone features, licensing, network readiness, security, and support requirements with how your organization operates.

Unified Messaging

Simplify Team Collaboration

Unified communications brings calling, meetings, chat, voicemail, and mobile access into a more coordinated experience. Thriveon helps reduce tool sprawl by aligning collaboration platforms with Microsoft 365, user workflows, security policies, and support processes.

This approach gives employees simpler ways to connect while giving leadership better control over licensing, standards, vendor relationships, and long-term technology direction.

Network Readiness

Improve Call Reliability

Call quality depends on the strength of the network behind it. Thriveon reviews connectivity, switching, wireless, firewall configuration, bandwidth, and endpoint conditions to identify risks before a VoIP rollout or upgrade creates daily frustration.

By aligning voice traffic to documented infrastructure standards, your organization can improve call stability, reduce recurring support tickets, and build a foundation that scales with business growth.

Secure Access

Protect Communication Access

Communication tools contain sensitive business conversations, account access, and contact data. Thriveon applies layered cybersecurity principles to VoIP and collaboration environments, including identity controls, device standards, secure configuration, documentation, and monitoring alignment where appropriate.

This helps reduce avoidable risk while supporting compliance expectations, employee productivity, and consistent access across office, remote, and mobile work scenarios.

Vendor Management

Control Communication Costs

Many organizations lose money through overlapping phone contracts, unused collaboration licenses, and unclear vendor accountability. Thriveon reviews communications spend as part of broader technology budgeting and vendor management.

With Fractional CIO-led oversight, decisions are evaluated through cost, risk, usability, and ROI. That gives leaders clearer insight into what to keep, consolidate, replace, or renegotiate as the business changes.

Project Delivery

Manage Projects With Clarity

A successful communications project requires more than installation. Thriveon uses a documented project process with defined scope, success measures, status tracking, risk identification, vendor coordination, and transition to ongoing support.

Users receive clearer expectations, systems are documented for future management, and leadership gains accountability for timelines, budget, and operational impact throughout the VoIP or unified communications initiative.

Our Elite Partners

Measurable IT Results That Support Better Communication

72%

Manufacturers Implementing Industry 4.0 And Smart Factory Initiatives

55%

Construction Companies Using AI

81%

Law Firms Unprepared For Digitization

Unify Communication Without Adding Complexity

Your phone system should support how work actually gets done, not create another set of tools to manage. Thriveon helps align VoIP and unified communications with your users, workflows, locations, applications, and long-term IT roadmap.

That means voice, meetings, messaging, mobile access, call routing, and collaboration platforms are evaluated as part of the broader technology environment. Network readiness, cybersecurity, licensing, vendor coordination, and user adoption are planned together so communication improvements do not create new operational issues.

With Fractional CIO-led strategy and proactive IT management, your communications platform becomes easier to support, easier to budget, and better connected to business outcomes.

Built Around the Way Your Teams Work

VoIP performance depends on more than the phone platform. Thriveon evaluates the surrounding IT environment so communication tools are stable, secure, and practical for daily operations.

Network readiness for voice quality and reliable call performance
Microsoft 365 and Teams alignment for modern collaboration
Call routing, voicemail, and user access planning
Vendor coordination to reduce fragmented support
Security controls that protect accounts, devices, and access
Documentation for support consistency and future changes

This standards-based approach helps prevent recurring issues before they become employee frustration.

A Practical Roadmap for Better Collaboration

A communication upgrade should have a clear business reason, a defined implementation plan, and measurable outcomes. Thriveon approaches VoIP and unified communications as part of a larger IT strategy, not as a one-time phone replacement.

Projects include planning, budgeting, vendor orchestration, user preparation, and post-project documentation so your team knows what is changing and why. This reduces avoidable disruption, improves adoption, and gives leadership better visibility into cost and value.

For organizations managing growth, hybrid work, multiple teams, or complex workflows, this creates a more scalable communications foundation supported by proactive rather than reactive IT.

Plan a Smarter Communications System

Gain clearer communication, better coordination, and a scalable roadmap.

Awards & Certifications

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Frequently Asked Questions

What do voip and unified communications services include for my business?

Voip and unified communications services provide a complete solution for voice, video, messaging, and collaboration across your business. You gain integrated calling, meetings, voicemail, mobile access, and secure messaging, all aligned with platforms like Microsoft 365 and Teams. The service includes network readiness assessments, call routing planning, security controls, and vendor coordination. This ensures your entire communications ecosystem is stable, secure, and tailored to your workflows.

How can voip and unified communications services help reduce communication issues?

By proactively managing your voip and unified communications platform, you can reduce communication interruptions and IT issues by up to 90%. The approach includes continual audits against 500+ best practices, network optimization for voice quality, and dedicated user support with a line answered in under 1 minute. These steps ensure more reliable performance, faster problem resolution, and less employee frustration.

What is the process for transitioning to a new communication system?

The transition process starts with an assessment of your current systems, workflows, and business goals. A documented roadmap is created, covering network readiness, security, licensing, and user adoption. Implementation is managed by a dedicated project manager, including:

Vendor coordination
Call routing and access planning
End-user training
Detailed documentation for ongoing support

This ensures a smooth migration with minimal disruption to daily operations.

How is pricing determined and what is the typical timeline for deployment?

Pricing is calculated based on the number of users and specific features you need, using a cost-plus model that often lowers total spend compared to managing communications internally. The timeline for deployment varies by business size and complexity, but most transitions are completed within several weeks from initial planning to go-live. Transparent budgeting and clear milestones are provided so you can track progress and control costs throughout the project.

What makes this approach to unified communications different from other providers?

This approach integrates executive-level technology leadership through a Fractional CIO, aligning your communications with long-term business strategy rather than treating it as a standalone tool. All solutions are built on a standards-based methodology with continual audits, documented best practices, and proactive management to prevent problems before they impact your business. You benefit from measurable outcomes like higher uptime, reduced IT tickets, and a unified technology roadmap that supports growth and compliance requirements.