VoIP Services

VoIP aligned to your business, network, and growth plan.

Reduce dropped calls with network-ready VoIP planning built on 500 industry best practices.

Control phone costs with vendor oversight and IT spend reviews that can reduce waste by up to 20%.

Improve user experience with support backed by a line answered in under 1 minute.

Unify remote and office calling through Microsoft 365 alignment and disciplined cloud planning.

Reduce recurring communication issues through proactive IT management proven to cut tickets by up to 90%.

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Our Clients

Trusted IT Leadership for Business Communication

See how disciplined technology planning helps teams reduce friction and work with clarity.

Thriveon has provided the strategic planning and foresight that had been lacking in our IT environment. Our IT investments have transformed from reactive to proactive, putting us on the right track to improve our infrastructure, reduce our downtime and plan for future improvements. They’ve been an invaluable business partner and resource.

Liza Kukla

Controller, Schell's

Thriveon truly focuses on the customer service side of the business. They impress us often with their support. And Thriveon is the first IT company that we found would prevent problems before they happen, rather than react to them after they happened.

John K.

GM, Kozy Heat Fireplaces

Thriveon has been an outstanding business alliance for our company. At certain times, we are high maintenance. It is wonderful to know that no matter what our demand, they are always there to help. In our industry, managing data and compliance are the cornerstone to ensuring privacy for our clients. Their reliability and dedication to network management lets us know we are protected. This has led to not only improvements in productivity but also peace of mind.

Dale Carlson

Managing Partner, Carlson Highland

I have to say that in the course of our relationship, I have always felt that we were in good hands. I sensed a competency and a capacity we hadn’t had before from the get-go.

DOD Manufacturer

Since partnering with Thriveon, we’ve experienced a significant improvement in our IT operations. Their team’s expertise, responsiveness and professionalism have helped us overcome complex challenges and optimize our IT environment for better performance and reliability. We highly recommend Thriveon to any business seeking to enhance their IT infrastructure and capabilities.

Angel C. Mason

Director of Resources, Special Operations Warrior Foundation

Thriveon is one of the best things that happened to us this year. We started out retaining their services to obtain a more reliable and effective data backup solution, but their services to us evolved into a partnership where they are providing not only backup, but also disaster recovery, enhanced security, regular system and hardware monitoring and maintenance, and day-to-day speedy, reliable, professional and knowledgeable support services for all our IT needs (which Thriveon offers through their unlimited support program). Thriveon encourages support requests from all our staff members, for all of our IT questions, big or small, including questions regarding Microsoft Office and our other applications and software programs. Their engineers are friendly and really approachable.

Steve Franta

Managing Partner, The Legal Professionals

With the change to the modern workplace, we can now access our files from any location at any time with just an internet connection. Our documents are at our fingertips whether working from home, at a client site or sitting in an airport.

Ann Bolin

Director of Accounting and Administration, Blue Rose Capital Advisors

Thriveon helped us replace a struggling IT setup with a clear technology strategy that improved efficiency, strengthened security, reduced unnecessary costs, and gave us the confidence to scale our construction business more effectively.

Ben Stealy

Operations, Horwitz

Thriveon has been working with us and guiding us along the way…We enjoy having more than a client-vendor relationship. We view it as a partnership. We rely on Thriveon heavily, and they’ve always been there for us. Their support for us has been unwavering.

Kevin Sellheim

CEO and Administrator, Sleepy Eye Medical Center

Client Results From Strategic Communication Planning

Fractional CIO Rectifies SOC II Security and Compliance Measures

Distribution Company Reduces IT Costs, Modernizes Systems and Moves Beyond Reactive IT

Fractional CIO Builds Stronger Field-to-Office Alert System for Logistics Firm

Fractional CIO Modernizes an IT Infrastructure and Secures a Financial Consulting Firm from an Attack

Fractional CIO Reduces IT Costs by $200K for Consulting Firm

Law Firm Replaces Internal IT with Fractional CIO to Modernize IT Environment

VoIP Services Built for Operational Reliability

Strategic communication planning and management

Network Readiness

Improve Call Reliability

VoIP performance depends on the network behind it. Thriveon evaluates bandwidth, switching, wireless, firewall configuration, quality of service, and internet reliability before recommending a phone strategy. This reduces avoidable call quality issues and gives leadership a clear picture of what must be improved before migration.

The process is tied to Thriveon’s standards-based methodology, helping your communication system support daily operations instead of creating another source of recurring IT friction.

Call Flow Design

Design Smarter Call Flows

A strong VoIP strategy should match how your teams actually work. Thriveon documents user groups, call paths, hunt groups, voicemail needs, mobile access, and front-desk or client-service workflows so the platform supports real operations. Construction, manufacturing, and legal teams often have different communication demands, and configuration should reflect that.

This planning creates a smoother user experience, clearer accountability, and better alignment between phone features and business outcomes.

Vendor Management

Control Vendor Complexity

Phone systems are often affected by multiple providers, including internet carriers, cloud platforms, handset vendors, and software providers. Thriveon coordinates these relationships so responsibility does not fall back on your internal leaders. Vendor management includes reviewing services, helping reduce duplication, coordinating implementation details, and documenting support paths.

This gives your team one strategic IT partner to help control cost, reduce confusion, and keep communication decisions aligned with the broader technology roadmap.

Cloud Calling

Enable Flexible Work

VoIP can strengthen collaboration when it is planned alongside Microsoft 365, Teams, mobile access, and cloud file workflows. Thriveon helps align calling capabilities with the way employees communicate across offices, remote work, jobsites, plants, and client-facing environments. The goal is not adding more tools, but making communication easier to use and manage.

With the right design, employees can connect more consistently while leadership gains a more scalable communication foundation for growth.

VoIP Documentation

Document and Improve

Communication systems need the same operational discipline as the rest of IT. Thriveon documents configurations, licensing, vendor contacts, call routing, support procedures, and lifecycle needs so your VoIP environment is easier to manage over time. This reduces dependency on tribal knowledge and improves response when changes or issues arise.

Ongoing proactive IT management helps identify risks, aging components, and recurring problems before they disrupt the employee or client experience.

Continuity Planning

Reduce Communication Risk

VoIP should be included in cybersecurity, continuity, and incident response planning. Thriveon helps align phone access, administrative controls, user permissions, and recovery procedures with your broader IT risk strategy. This is especially important when communication supports client service, field coordination, production activity, or regulated workflows.

By connecting VoIP planning with cybersecurity and business continuity, your organization gains a more resilient communication environment and clearer procedures for unexpected disruption.

Our Elite Partners

Measured IT Discipline Behind Better Communication

72%

Manufacturers Implementing Industry 4.0 And Smart Factory Initiatives

55%

Construction Companies Use AI

81%

Law Firms Unprepared For Digitization

Make Business Calling More Reliable and Strategic

Business communication depends on more than a phone platform. Voice quality, call routing, licensing, internet reliability, cybersecurity, user adoption, and vendor accountability all affect how well your team can serve clients, coordinate jobs, and keep operations moving.

Thriveon approaches VoIP as part of your broader IT operating system. A Fractional CIO helps align your phone strategy with business goals, budget, security requirements, and growth plans, while technical teams assess the network foundation that supports clear, reliable calling.

The result is a more disciplined communication environment: fewer recurring issues, clearer ownership, better documentation, and a VoIP plan that supports productivity instead of adding another disconnected tool.

Plan VoIP Around Workflows, Not Just Phones

A successful VoIP rollout starts before phones are installed. Thriveon evaluates the infrastructure, users, workflows, and vendors that affect call performance and long-term value.

Network readiness review for voice quality
Call flow and routing strategy
Microsoft 365 and collaboration alignment
Vendor coordination and licensing oversight
Documentation for support and future planning

This standards-based approach helps prevent avoidable disruption and gives leadership a clearer view of cost, risk, and expected business impact.

Support Growth With Scalable Communication

VoIP should make work easier for every role, from field teams and production staff to attorneys, administrators, and client-facing employees. Thriveon helps create a communication environment that supports mobile access, clear call paths, consistent support, and scalable onboarding as your organization changes.

Because VoIP is managed alongside cybersecurity, infrastructure, cloud, and end-user support, communication issues are not treated in isolation. The same proactive management process that audits technology environments against 500+ best practices also helps identify weaknesses that can affect calling, collaboration, and user productivity.

You gain practical guidance, documented decisions, and a communication roadmap tied to operational outcomes.

Evaluate Your VoIP Strategy

Gain a clearer path to reliable, scalable business communication.

Awards & Certifications

Explore Related IT Services

Frequently Asked Questions

How do voip services integrate with existing business IT systems?

VoIP services are designed to unify your business communications by aligning with your current IT environment, including Microsoft 365, cloud platforms, and industry-specific applications. Integration includes a detailed assessment of your workflows, network infrastructure, and collaboration tools to ensure seamless call routing and reliable performance. This approach minimizes disruption during implementation and maximizes productivity for both office and remote teams.

What are the main benefits of switching to voip services?

Switching to VoIP services can deliver measurable improvements for your business:

Reduce dropped calls and recurring communication issues by up to 90% through proactive network and system management
Lower IT and phone costs by up to 20% with vendor oversight and strategic budgeting
Unify remote and onsite calling for a seamless user experience
Gain visibility into usage, costs, and system health through transparent reporting and executive-level insights

What is the process for planning and implementing voip services?

The process begins with a network readiness review to identify any barriers to clear voice quality and reliability. Then, a strategic roadmap is developed, including call flow design, licensing planning, and vendor coordination, aligned with your business goals and operational needs. Implementation includes disciplined documentation, user training, and ongoing monitoring to ensure consistent, high-quality communication across your organization.

How are voip services priced and what factors affect the total cost?

VoIP services are typically priced based on the number of users and required features, with cost-plus pricing models providing predictable monthly expenses. Factors influencing total cost include:

The number of phone users and locations
Complexity of call flows and required integrations
Vendor licensing, equipment, and network upgrades
Level of ongoing support and management needed

Regular IT spend reviews help identify unnecessary costs and optimize your communication budget over time.

What makes this approach to business voip different from other providers?

This approach treats VoIP as a strategic business asset, not just a phone system. Services are delivered through a Fractional CIO model that aligns communication technology with your business goals, compliance requirements, and growth plans. Proactive IT management, grounded in over 500 best practices, ensures fewer recurring issues and greater accountability, while vendor oversight and executive-level reporting drive measurable value and results for your organization.