With over 235 people in five states making up their network of dealers, retail outlets, sales staff and administration, managing information and technology was a big challenge.
Although they had contracted with an IT company to take care of the company's needs for technical support, it soon fell on CFO Doug Jackson' shoulders to field incoming requests for support from every location and employee when he needed to focus on the financial and operational aspects of the business.
Thriveon offered a different approach to IT managed services that would make life easier for everyone and take the load of IT management off their plates.
Our first step was to thoroughly assess the condition of the networks, services and workstations, as well as the installation of monitoring tools.
We held strategy sessions so Big Gain's virtual CIO at Thriveon could thoroughly understand the business regarding operations, needs for information and overall objectives.
The customized Information Technology Strategy (ITS™) we offered included a forward-looking plan with a schedule to update hardware and software.
By partnering with Thriveon, we provided initiatives that updated Big Gain's network infrastructure, which reflects the ability to get positive ROI from our proactive approach to IT strategy. Our predictable technology and remote monitoring and response helped run business operations.