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Construction Case Study:

How a construction company gained a new partnership and vendor relationship

The Challenge

A construction company wasn’t getting the strategy and guidance it wanted from its previous IT company, and leaders wanted it to feel like a partnership.

Repeat IT issues were popping up and weren’t getting resolved permanently.

Security holes created a lot of concerns for its security.

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The previous vendors were expensive and not moving the construction company forward in the direction it wanted with their technology. Its two main applications were not current, and it felt constantly stuck in the same state.

How We Helped

After the construction company teamed up with Thriveon, Thriveon revitalized its technology and became a partner to the business by taking the time to find solutions to its problems. We brought the organization back to a more stable state where it was getting the most out of its applications and infrastructure.

We overhauled its IT infrastructure

After discovering its IT infrastructure was in a tough space, we did a complete infrastructure project overhaul. We leveraged technology to be more efficient and make the day-to-day operations run smoothly and efficiently.

Then we helped find a new Sage vendor

We helped find a new vendor that optimized its Sage 300 platform and ran operations more smoothly. We scheduled the meeting with the consultant and assisted in getting the company set up.

And we strengthened security gaps and data

We helped button up its security risks and eliminate any potential issues. By identifying pain points, we could finally resolve them and secure the IT systems. We also implemented a large archival database, so data stopped being unmanageable for them.

The Results

With the infrastructure overhaul, new Sage vendor and strengthened security, the construction company experienced:

Its application and infrastructure performance improved so it could get the most out of their systems.

We shrunk its data indexing so productivity wasn’t slowed down.

Improvements were made from its account management and help desk perspectives.

By working quickly and accurately, we built a trusted relationship so we could resolve issues together as a true partnership.

From our partnership, consistent communications and expectations led to high-quality standards.

With a 46.2% response rate, nearly half of the closed tickets in the last year received feedback, indicating a relationship built on openness.

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"Thriveon took the initiative to call our vendor and work directly with them to resolve our issues. Thriveon's intercession was very helpful and time-saving to our company. Really appreciate the after-hours support to make sure we were fully functioning for our early start the following day." - General Manager

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