Network Administrator

Job Description - Network Administrator

The Network Administrators at Thriveon definitely have the IT skills and experience needed to maintain and improve networks but forget the stereotypical picture of this person working in isolation. Our Network Administrator's have daily interactions with clients as they implement Thriveon best practices onsite. They work closely with the Thriveon vCIO to interpret network status and make recommendations for improvement. The people who thrive in this position like analytical thinking and documentation, and they have great communication skills and enjoy working with people.

In this video, Casey, a Network Administrator at Thriveon, talks about how our NA job is a little different from what might be a typical NA position.

The Network Administrator is primarily responsible for defining and implementing the Thriveon Way to reduce support requests, increase performance and reduce downtime.

Essential Duties and Responsibilities:

• Resolve all events related to servers, connectivity and throughput daily
• Resolve all tickets on Problem Board daily
• Define and Implement “The Thriveon Way” through Best Practices and Standardization
• Perform the Monthly Information and Technology Enhancement process to implement customer affecting improvements
• Direct additional duties to be performed during the Proactive Onsite Visit to further the implementation of the Thriveon Way
• Standardize client networks through Centralized Services if not then Group Policy
• Reduce security risks on network- breaches ie viruses or hacks
• Eliminate click and wait time for end users- performance alerts
• Perform root cause analysis on P1 problems
• Ensure Client Satisfaction through Communication with customers keeping them informed of progress on problems, notifying them of impending changes or agreed outages, ensuring their technology is functioning properly and coordinating with teammates
• Complete assigned certification training
• Develop and maintain documentation of the client as listed on client overview

Additional Duties and Responsibilities:

• IT Support relating to issues with the client systems and network infrastructure
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Administer hosted and cloud solutions for customers using technologies that meet their requirements
• Remote access solution support: VPN, Terminal Services, and Citrix
• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering billable time and expenses as it occurs
• Understand processes by completing assigned training materials and blueprints
• Work through a daily schedule
• Work through project tickets and phases as assigned by a Project Manager
• Enter all work as service or project tickets
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Other duties as assigned

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates Degree or 4+ years related experience and/or training; or equivalent combination of education and experience
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or Fortinet FCNSA or FCNSP, VMware VCP
• Obtain additional Professional IT Certifications
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
• Ability to make decisions in matter of significance